FAQ

You can book out as far as is convenient for you! Booking your move in advance ensures you get your preferred moving date, especially during busy seasons. It also gives us time to plan your move efficiently, so everything goes smoothly. Plus, early booking can help you avoid last-minute stress and secure the best rates!

We proudly serve the Raleigh area with reliable moving and junk removal services and have recently expanded to Charlotte with a new office. As we continue to grow, we’re excited to bring our trusted services to even more communities across the U.S. in the future!

We understand that sometimes life happens, and you need to move on short notice. That’s why we offer same-day and last-minute moving options whenever possible. However, to ensure the smoothest experience and availability, we highly recommend scheduling in advance whenever you can.

We provide full-service moving for both residential and commercial clients, ensuring a smooth transition whether you’re moving homes or relocating a business. In addition to moving, we offer junk removal services to help clear out unwanted items and home services, including installations, to make settling in even easier.

We are a fully licensed and insured moving company, giving you peace of mind that your belongings are in safe hands. Our team follows industry best practices to ensure a smooth and secure moving experience from start to finish.

The cost of a move depends on several factors, including the distance of the move, whether stairs or elevators are involved, the number of movers needed, and whether you’re providing your own truck or using ours. Every move is unique, so we assess these details to give you a fair and accurate quote tailored to your specific items.

Yes! Our team offers free estimates that give you a clear idea of your moving or junk removal costs upfront. Our team will assess your specific needs and provide a fair, transparent quote with no hidden fees.

We accept various payment methods, including credit cards, Venmo, and more. Payments can be conveniently made through the invoice we provide, ensuring a smooth and hassle-free transaction.

*Please note that credit card payments may be subject to a processing fee.*

We believe in honest pricing with no hidden fees. However, if there are unexpected factors during the move-such as additional items, stairs not mentioned beforehand, or other challenges-we may need to adjust the final cost. That said, we always communicate any changes with you upfront, so there are no surprises.

We do not have any standard discounts at this time for our customers, but we do offer special promotions from time to time! Feel free to check-in with us for any upcoming deals or let us know if you’re interested in any specific services and we can see how we can best accommodate your needs.

To ensure your items are safely protected during the move, we use high-quality shrink wrap and moving blankets. These materials help your belongings secure and free damage, giving you peace of mind throughout the entire process.

We are happy to move fragile or valuable items as long as you’re comfortable with it, and they are properly wrapped and secured. If these items are not adequately protected, we may recommend that you transport them yourself to ensure their safety during the move.

Upon request, we are happy to disassemble simple furniture to make your move easier. Just let us know, and we’ll take care of it for you!

If something gets damaged during the move, we deeply apologize for the inconvenience. We are committed to making things right and will do everything we can to ensure your satisfaction- whether that’s replacing the item or offering a credit to your account.

Yes, we do offer junk removal and furniture disposal services upon request. Just let us know, and we’ll be happy to help with clearing out unwanted items!

The cost of your move is determined by several factors, including whether you provide your own truck, if stairs or elevators are involved, and the distance of the move. We assess these details to provide a fair and accurate quote tailored to your specific needs.

We understand that moving can be stressful time, and if you have other things on your mind, you don’t need to be present during the move. However, we always welcome your presence if you’d like to oversee things. Our goal is to make the process as smooth and convenient for you as possible.

To prepare for moving day, we recommend:

• Packing your items in labeled boxes to make packing easier.

• Disassemble large furniture, if possible, to save time.

• Clear pathways, so our movers can easily access your items.

• Make sure fragile items are properly wrapped and protected.

• Communicate any special instructions or requirements upfront, such as stairs or parking limitations.

By taking these steps, you’ll help us make your move as efficient and stress-free as possible.

If your belongings don’t fit in the truck, multiple trips may be needed, which could result in additional fees. To avoid any surprises, it’s important to be upfront about all of your items so we can plan the move accurately and give you the most accurate estimate possible.

We offer packing and unpacking services for an additional fee. While we’re happy to assist with these tasks, please keep in mind that it may not save time or money if you choose to do it yourself. However, we’re here to make your make your move as easy as possible, whatever your preference may be!

We have experience moving heavy and specialized items like pianos and safes. If you need assistance with these, just let us know in advance, and we’ll ensure the proper equipment and care are used to move them safely.

While we generally move most items, we require that everything is properly packaged and secured for the move. If an item is not adequately prepared, we may ask that you transport it yourself to ensure it isn’t damaged during the move.

At this time, we do not offer storage solutions for our clients. However, we understand that this can be an important service, and we hope to provide storage options in the near future.